The Hollister Police Department had tried three separate records management systems over a five-year period. When the third system vendor failed to live up to promised performance, functionality, and support, we began to suffer some officer morale issues. Knowing the next system had to be the right one, we did our research by visiting several law enforcement agencies to observe their systems in operation and interview their users. The system needed to integrate easily into our existing network, be extremely reliable and easy to use, have high marks on vendor support, and be enthusiastically accepted by the users. Also, the unplanned purchase of yet another records system meant that financing would require flexibility and creativity on payment terms.
After selecting TracNet we wanted implementation by January 1, 2003 but could not award them the bid until approved by the Council on December 7, 2002. Despite the holidays and a two-week turn around on some new equipment, TracNet installed the system and had it fully operational by January 1st. After installation and setup, TracNet stayed on-site to ensure every user was trained, regardless of shift, as they came to work during the first week of January.
TracNet lived up to their reputation we heard during agency visits. They were flexible in meeting our financial requirements, schedule, and followed through on customizing several features and reports to better meet our needs. Since we went live there has not been a single user complaint about any aspect of TracNet
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Population: 37000, Employees:39, TracNet Implemented: 2003Hollister Police Department Web Site